❓ Frequently Asked Questions

💰 Member not unlocked on other devices after purchase?

On other devices, go to Vis - My - Vis Member, and click "Restore Purchase" on the purchase page.

💰 Membership not unlocked on other devices after purchase?

On other devices, go to Vis - My - Vis Membership, and click "Restore Purchase" on the purchase page.

❓ How to change the key result icon?

🌟/❓ is the default emoji for key results, and can be changed to your preferred emoji by clicking in the target's editing page.

If you cannot change it smoothly, please check for the following issues:

• Go to the device's system settings - General - Keyboard, and see if the Emoji keyboard is added.

• On a Mac, you need to open the Emoji keyboard using the shortcut Command + Ctrl + Space.

🌟/❓ is the default Emoji for the key result, and can be changed to your favorite Emoji by clicking on the edit page of the goal.

If you are unable to change it smoothly, please check for the following issues.

• Go to the device's system settings - General - Keyboard, and check if the Emoji keyboard has been added.

• On Mac, you need to open the Emoji keyboard using the shortcut Command + Ctrl + Space.

🌍 Switch language

The following two methods can be used to switch:

Scroll down on the system settings homepage to find Vis, click on it, and you will see the option to switch languages
Go to Vis - My - General Settings, and click "Switch Language"

The following two methods can be used to switch:

Scroll down on the system settings homepage, find Vis, and click in to see the language switching options.
Go to Vis - My - General Settings, and click "Switch Language".

🤔 Cannot find 'Vis' in the small component library

Please try the following steps:

1. Open the Vis App, then exit Vis from the background. Go to the component library and search for Vis. If you still can't find it, see step 2.

2. Restart your phone. After restarting, first open Vis and exit the App from the background, then go to the component library and search for Vis.

Please try the following steps:

1. Open the Vis App and then exit Vis from the background. Go to the widget library and search for Vis. If you still can't find it, see step 2.

2. Restart your phone, and after restarting, first open Vis and exit the App from the background, then go to the widget library and search for Vis.

😭 The app crashes (crashes)

Contact official customer service Xiao V (In-App - My - Help and Feedback - Contact Customer Service) to inform Xiao V about the steps taken before the crash and send the diagnostic file.

Ways to view the diagnostic file:

• iOS, iPadOS: System Settings ➡ Privacy ➡ Analytics & Improvements (at the bottom) ➡ Analytics Data, then find Vision in the list and share the most recent one with us.

• macOS: Console app ➡ Crash Reports ➡ Search Vision in the top right corner, then find the most recent one and share it with us.

Contact official customer service Xiao V (In-app - My - Help and Feedback - Contact Customer Service) to inform Xiao V of the steps taken before the crash and send the diagnostic file.

Ways to view the diagnostic file:

• iOS, iPadOS: System Settings ➡ Privacy ➡ Analytics & Improvements (at the bottom) ➡ Analytics Data, then find Vision in the list and share the latest entry with us.

• macOS: Console app ➡ Crash Reports ➡ Search for Vision in the top right corner, then find the latest entry and share it with us.